Frequently Asked Questions

Everything you need to know about shopping at KOCH PARFYMERI

What are your shipping times and costs?

We offer standard shipping within 3-5 business days. Shipping is free on all orders over $75, while a flat rate of $5.95 applies to smaller orders.

Are your fragrances and beauty products authentic?

Absolutely. KOCH PARFYMERI is an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer or official distributors to guarantee 100% authenticity.

What is your return policy for opened items?

Due to hygiene and safety standards, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer gift wrapping services?

Yes, we offer premium gift wrapping for a small additional fee. You can select this option at checkout and include a personalized message for the recipient.